Case Management services are offered to all MOH clients. Clients refer cases to us electronically when agreed triggers are met, allowing us to focus on early intervention measures to establish the medical issues giving rise to absence or poor performance, then reporting back to our clients, and then managing the case forward until a return to work or sustainable improvement can be achieved.
There is empirical evidence that people at work get better more quickly than people at home. The imperative therefore is to support people back to work safely as soon as practically and medically safe to do so.
This service is provided by our embedded or remote nurse Case Managers. Individual nurses or teams of nurses are dedicated to each client in order to ensure a consistent approach, and to assist the building of relationships with that client. When a new case is reported to us we nurse triage the employee by speaking to them, and then produce a prompt and detailed report to our client indicating 'next steps'. Throughout the absence our Case Managers keep our clients appraised of the current situation so that expectations of return to work are both known and forward planned.
Importantly, our Case Managers can call upon any of our other services to manage a case forward, and have open access to our Consultant Occupational Physicians in more complex, challenging or high-value cases. This joined up 'team' approach ensures that our clients only pay for the level of medical expertise that is necessary and appropriate to each case. Containment of client OH spend is central to our approach.
At the point of return to work each client is provided with a list of 'reasonable adjustments' to consider to support the employee forward and to sustain the return, often on a phased rehabilitation programme. This approach is fully consistent with the employer fulfilling its lawful duty of care to the employee.